Reporting to the Operations Team Leader, the Receptionist is required to undertake general receptionist duties and provide general administrative support to QPF Springwood, Gold Coast and Toowoomba Offices.


  • Telephone – screen and direct calls to appropriate person or take and relay messages as required.
  • Visitor access – greet customers and other persons entering the offices and direct as appropriate – Maintain visitor log.
  • Staff movements – ensure knowledge of staff movements and availability.
  • Customer Service – handle general loan maintenance duties including –
    • change of address,
    • change of banking details,
    • loan payout requests, loan contract details,
    • liaising with Lenders to have requests actioned.
  • Complete PPSR searches, Deed of Release requests.
  • Complete Company Searches and Credit Report searches.
  • Produce and action “End of Term” reports.
  • Meetings – Maintain Boardroom booking log and procedure – Arrange catering (Coffee / Lunch / Function) as required.
  • General Office Duties, including –
    • Collection and sorting of mail – Ensure outgoing mail is dropped off daily – Arranging Couriers as required.
    • Manage office stationery requirements, including office equipment maintenance for Springwood and Gold Coast Offices.
    • Maintaining kitchen supplies and keeping kitchen area clean.
    • Arrange the collection of Security Bins.
    • Banking and Petty Cash management as required.
  • Assist with Operations Team support as required and agreed with Operations Team Leader. Includes but not limited to Data Input, Document Completion, Lender System inputs, Welcome Packs.
  • Adhere to QPF Risk Management and Compliance frameworks as set out in the QPF Induction Manual.


  • Completion of year 12 (QCE or HSC equivalent) is required.


  • Previous experience in Receptionist or Administrative duties is desirable.

Key Competencies / Skills:

  • Strong Customer Service ethic.
  • Strong computer and telephony skills, with the ability to learn and work with multiple software applications and systems.
  • Sound written and verbal communication skills.
  • Sound attention to detail and data accuracy skills.
  • Sound organisation and planning skills.
  • Professional Personal appearance.
  • Ability to work individually and as a part of a team.

Organisation Chart