Operations Officer

Reporting to the Operations Team Leader, the Operations Officer is responsible for –

  • Completing application input into various Lender systems.
  • Completing Lender Documentation for all QPF Brokers with a high degree of accuracy and efficiency.

Completing Database input and Post Settlement duties to ensure the timely completion of the transaction to enable accurate reporting to be completed.


  • Inputting applications into various Lender online systems for all Brokers.
  • Ensure documentation issued is of a high standard with minimal errors.
  • Ensure documentation is completed in a timely manner.
  • Remain up to date with various Lender documentation requirements.
  • Ensure Database is updated and maintained in an accurate manner.
  • Ensure Post Settlement duties, including processing of Welcome Packs, are completed in an accurate and timely manner.
  • Completion of Welcome Calls for limited number of external Brokers.
  • Assist with Receptionist duties as required, including some relief in Receptionist role during times of leave.
  • Assist with Settlement duties as required for external Brokers.
  • Some relief in Broker Support role during times of leave, as agreed with Operations Team Leader.
  • Other Ad-Hoc duties as directed by the Operations Team Leader.
  • To adhere to QPF Risk Management and Compliance frameworks as set out in the QPF Induction manual.


  • Completion of year 12 (QCE or HSC equivalent) is required.


  • Previous experience in the Equipment Finance Industry is highly desirable.

Key Competencies / Skills:

  • Strong customer service ethic.
  • Strong computer skills, with the ability to learn and work with multiple software applications and systems.
  • Sound written and verbal communication skills.
  • Sound attention to detail and data accuracy skills.
  • Sound organisation and planning skills.
  • Professional personal appearance.
  • Ability to handle pressure at times of peak workflow.
  • Ability to work autonomously and as a part of a team.

Organisation Chart